Call Centre

Staff

Department/Office: Customer Service

Duty Station: Pangandaran – West Java

Job Type: Contractual

Job Level: Officer

Languages Required: Indonesian and English

Org. Setting and Reporting

The Call Centre Staff position is located under the Customer Service unit. The person will report directly to the Management and coordinate closely with the OCC team. This role is essential in ensuring effective communication between the company and customers regarding flight-related matters

Responsibilities

The Call Centre Staff will be responsible for the following duties:

• Handling incoming and outgoing customer calls regarding flight information, bookings, and general inquiries
• Managing reservations, reschedules, and cancellations using the internal booking system
• Addressing customer complaints and ensuring issues are resolved or escalated appropriately
• Providing timely updates and coordination with related departments during irregular operations
• Recording all interactions accurately and maintaining call logs
• Supporting internal teams with customer-related data and insights
• Participating in shift-based scheduling, including weekends and holidays

Competencies

Communication: Strong verbal communication and active listening skills

Customer Service Orientation: Maintains professionalism and empathy when dealing with customers

Adaptability: Able to remain calm and effective in fast-paced or high-pressure situations

Teamwork: Cooperates effectively with OCC, ticketing, and other related teams

Education

Minimum Diploma (D3) in any major. Background in communications, aviation, or hospitality is an advantage

Work Experience

Experience in customer service or call centre operations is preferred, but fresh graduates are welcome to apply

Languages

Fluency in Indonesian is required. Basic English proficiency is preferred

Assessment

Evaluation of qualified candidates will include an interview and/or simulation of customer service tasks.

MT HR Expatriate

Staff

Location: Pangandaran, Indonesia

Type of Contract: Contract

Start Date: As soon as possible

Organizational Context

As part of our commitment to providing comprehensive human resource support for our expatriate workforce, we are seeking a motivated and detail-oriented HR Expatriate. The successful candidate will play a key role in managing the end-to-end HR process for expatriates, particularly pilots and engineers, ensuring smooth operations and compliance with Indonesian labor regulations.

Duties and Responsibilities

Under the supervision of the HR Manager, the HR Expatriate will be responsible for:

• Managing end-to-end HR processes for expatriates (pilots & engineers).
• Handling recruitment, onboarding, and orientation of expatriate staff.
• Preparing and managing employment contracts, extensions, and renewals.
• Coordinating payroll, benefits, and insurance for expatriates.
• Managing work permits, visas, and other expatriate-related documentation.
• Acting as a liaison between expatriates and management.
• Addressing employee relations matters and providing HR support as needed.
• Ensuring compliance with company policies and Indonesian labor regulations.

Qualifications and Experience

Education:

• Bachelor’s degree in Human Resources, Psychology, Law, or a related field.

Experience:

• Fresh graduates are welcome to apply (prior experience in HR, expatriate management, or related roles is a plus).
• Experience in handling expatriate documentation and labor law compliance is highly desirable.
• Previous experience in aviation or multinational companies is an advantage.

Language Requirements:

• Fluency in Bahasa Indonesia is required.
• Strong command of English (written and spoken) is essential.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Solid knowledge of Indonesian labor regulations, especially concerning expatriates.

Competencies:

• Strong organizational and problem-solving skills.
• High attention to detail and ability to multitask.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and with discretion.

PIC General Affairs

Staff

Location: Pangandaran / Site Area

Department: General Affairs

Employment Type: Full-time

Job Description

We are seeking a proactive and detail-oriented PIC General Affairs to support daily operational activities, asset management, and facility maintenance. This role requires strong coordination skills and the ability to manage multiple responsibilities efficiently.

Key Responsibilities

1. Procurement (Non-Printed Materials)

• Prepare Purchase Requisitions (PR) for goods, repairs, and operational needs
• Review and process PR submissions from internal departments
• Coordinate PR approvals with Management

2. Transportation Management

• Ensure completeness and validity of vehicle documents (tax, STNK, BPKB, and location records)
• Handle annual vehicle tax renewals in a timely manner
• Monitor vehicle conditions and propose necessary repairs and routine maintenance

3. Building Maintenance

• Coordinate building and facility repairs with contractors
• Identify maintenance needs and prepare PR for repairs

4. Inventory & Logistics

• Monitor and maintain all company assets within the compound and base
• Ensure accurate tracking and recording of asset locations
• Manage incoming and outgoing goods with proper documentation

5. Office Services

• Support operational transportation needs (pick-up and drop-off) when required

6. Accommodation Management

• Manage requests for accommodation, transit, or overnight stays in the compound or Pangandaran area

Qualifications

• Bachelor’s degree in any field (preferred in Management, Logistics, or related field)
• Minimum 1–2 years of experience in General Affairs or similar role
• Strong organizational and multitasking skills
• Good communication and coordination abilities
• Familiar with procurement processes and asset management
• Able to work independently and in a team
• Willing to be placed in Pangandaran / site area

Additional Requirements

• Detail-oriented and proactive
• Able to work under pressure and handle multiple tasks
• Basic knowledge of vehicle administration and building maintenance is a plus

Personal Assistant to Director

Staff

Position: Personal Assistant to Director

Location: Jakarta / Pangandaran (Willing to travel)

Department: Corporate Secretary

Employment Type: Full-time

Job Description

We are seeking a highly organized, proactive, and trustworthy Personal Assistant to Director to provide comprehensive administrative and operational support. This role requires strong time management, excellent communication skills, and the ability to handle confidential matters with the highest level of professionalism.

Key Responsibilities

1. Schedule & Time Management

• Manage, organize, and prioritize daily, weekly, and monthly schedules of the Director
• Coordinate and schedule internal/external meetings and work-related activities
• Provide reminders and ensure smooth execution of all planned agendas

2. Coordination & Communication

• Act as the primary liaison between the Director and internal teams, clients, partners, and vendors
• Handle correspondence including emails, calls, and messages on behalf of the Director
• Represent the Director in administrative or light operational matters when required

3. Documentation & Administration

• Prepare presentations, reports, meeting materials, and minutes
• Manage and maintain confidential documents and records
• Monitor and follow up on action items from meetings

4. Operational & Executive Support

• Accompany the Director during business trips, meetings, and events when required
• Arrange travel logistics including tickets, accommodation, and visa documentation
• Provide personal assistance that supports professional activities

5. Project & Task Management

• Assist in monitoring project progress, deadlines, and strategic milestones
• Support coordination across departments to ensure timely execution of tasks

Qualifications

• Minimum Bachelor’s degree (any major; preferably Communication, Management, or Secretarial Studies)
• Maximum age of 30 years old
• Minimum 1 year of experience as a Personal Assistant, Executive Secretary, or similar role
• (Fresh graduates may be considered if highly competent, presentable, and communicative)

Skills & Competencies

• Highly organized, detail-oriented, and able to multitask effectively
• Proactive, responsive, and able to anticipate needs
• Strong interpersonal and communication skills (written and verbal)
• Professional appearance and attitude
• Able to work in a fast-paced, dynamic, and sometimes unpredictable environment
• High level of discretion, integrity, and confidentiality
• Strong problem-solving and coordination skills

Technical Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Familiar with Google Workspace
• Experience using tools such as WhatsApp Business, Trello, or Notion is a plus

Additional Requirements

• Fluent in English
• Willing to travel and accompany Director when required
• Flexible working hours depending on business needs
• Comfortable working with high-standard, detail-oriented leadership

Front End Developer

Staff

Frontend Developer - FullTime

Placement : Pangandaran

We are looking for a Frontend Developer to build modern, responsive, and high-performing web applications using Vue.js and Nuxt.js.

You will work closely with Design and Backend teams to create intuitive user experiences while maintaining a scalable and well structured frontend architecture.

Responsibilities

* Develop and maintain frontend applications using Vue.js / Nuxt.js

* Build responsive interfaces that work across desktop, tablet, and mobile devices

* Translate product requirements into clean and intuitive user experiences

* Create reusable UI components for scalable product development

* Integrate frontend applications with backend APIs

* Improve frontend performance, accessibility, and usability

* Maintain consistent design patterns across the application

* Structure code using scalable frontend architecture principles

* Write clean, maintainable, and well documented code

* Debug issues and improve overall application stability

* Collaborate with designers, backend developers, and managements to deliver features

Requirements

* Bachelor’s degree (S1) in IT, Computer Science, or related field

* Minimum 1 - 2 years of experience in frontend development

* Strong proficiency in JavaScript / TypeScript

* Hands on experience with:

  * Vue.js

  * Nuxt.js

  * REST API integration

  * Git workflow

* Strong understanding of:

  * responsive design

  * cross browser compatibility

  * frontend performance optimization

  * accessibility best practices

* Strong understanding of scalable frontend architecture

* Experience with:

  * reusable component systems

  * modular project structure

  * composables and shared logic patterns

  * state management

* Good sense of UI/UX, including:

  * layout

  * spacing

  * typography

  * interaction details

* Able to identify and improve weak user interfaces when needed

* Good problem solving and debugging skills

* Able to communicate in English (mandatory)

* Able to work independently while collaborating effectively with a team