Please note your Booking Reference (Booking Code) given by system / officer Susi Air encourage you to pay your reservation thru online payment system with preferred credit card. Credit card payment are available until maximum 24 hour before flight. Autocancel by system apply for unpaid reservation within one hour after booking. Local contact number need to be provided prior your flight as soon as arriving Indonesia *for passenger booking from abroad. For VIP / Charter flight please call +62 811 211 1080 or +62 811 211 1090
By making a payment (any method), you agree to, accept and understand Susi Air terms and conditions.
Currently, Susi Air provide 5 payment method :
Domestic Wire Transfer to Bank Account (Indonesia only)
ATM Payment (Indonesia only)
Via Indomaret POS
Credit Card Payment on www.susiair.com
Passenger can change departure schedule and route by contacting Susi Air Call Center +62 811 211 3080, +62 811 211 3090 but Passenger will be charged for cancellation fee.
Flight Change Fee
An infant is a passenger who has not reached his/her 2nd birthday. As per Susi Air company manual, An infant may be carried in the lap and share a seat with its parents. A maximum of 50% of seats may be occupied by an adult passenger and an infant at the same time (for 9 passenger capacity, maximum 4 infants). Please contact our call center if you are traveling with infant.
Free Checked Baggage allowance for Susi Air is 10 kg. Guests checking in baggage which exceeds free checked baggage allowance will be charged on a per kg basis. Please contact our call center for fee details.
Each guest is allowed one piece of cabin baggage. The cabin baggage shall not exceed 30cm x 15cm x 10cm and does not weigh more than 6 kg. If the hand-carry baggage is overweight or oversize, it will be checked and carried in the cargo hold or refused carriage.
Indonesia also known for its exotic surfing places, and Susi Air accomodate surfers to enjoy the waves. It is possible to carry surfboards together with you with additional fee. We need to remove some of the passenger seat to carry surboard(s), please contact us via info [at] susiair [dot] com prior making reservations. Policies my differ for each route / destination, and options may not available on all routes. More information contact our call center.
Dangerous goods are items or substances that may endanger the safety of the aircraft or guests onboard. Please ensure that you do not pack items specified in this list in your cabin baggage or checked baggage.
Corrosives, Gas, Flammable Liquid, Oxidising Material, Organic Peroxides, Toxic Substances, Radioactive, Infectious Substances, Explosives, Misc. (including Dry Ice and Petrol), Flammable Solids, Magnetic Material
The following items are prohibited in your baggage whether it is checked in or not:
Prohibited Firearms and ammunition, Prohibited Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills), Prohibited Refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), Prohibited Flammable liquids (such as paints, thinners, solvents), Prohibited Flammable solids (such as matches, fire lighters), Prohibited Organic peroxides (such as resins), Prohibited Poisons, Prohibited Infective substances (such as viruses, bacteria), Prohibited Radioactive material (such as radium), Prohibited Corrosive materials (such as acid, alkali, mercury, thermometers), Prohibited Magnetic substances, oxidizing materials (such as bleaches), Prohibited Weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons
Any other items which are deemed security hazards by local law
Any other items that resemble or have similar functions to the above items
This list is not exhaustive and other items may be included. We reserve the right to confiscate any item deemed as a threat to the safety of our guests.
Apart from items on above list, some airports may have added restrictions. To ensure you comply by the rules always check with the airport before you fly.
Susi Air Online Booking facility is only applicable for Indonesia domestic flight with the provision that the point of origin and destination should be on a point to point basis.
You may make reservations for up to 2 passengers (Booking Party).
Advance reservations can be made a minimum of 1 days and a maximum of 90 days prior to departure.
Electronic ticket will be issued only after payment through your credit card is subsequently approved by which itinerary receipt containing ticket number will be sent to your e-mail address in your login profile. Therefore, it is mandatory that, after making reservation, you must always check your ticket status in the itinerary receipt.
Cancellation Notice must be reported 24 hours at the latest before departure time; an administration and cancellation fee may apply.
Susi Air Online Booking currenly accept Visa and Master Credit Card
All foreign currency credit card transaction made will be converted to Indonesian Rupiah (IDR).
Credit card payment available until maximum 24 hour before flight.
For ATM payment, accepted currency are Indonesian Rupiah only and limited to ATM machines member of ALTO, ATM Bersama and Prima network.
Other payment method (bank transfer and or cash payment and or indomaret p.o.s) please contact Susi Air Call Center for details.
Ticket purchased on Susi Air Online Booking can be refunded.
Refund can be made by contacting any Susi Air Ticketing Office.
The refund would always be made to the account of the credit card which was used in payment transaction for the ticket.
Refund will be issued to your original method of payment (except cash) and the funds should be available maximum 30 business days after refund request verified and accepted.
Transaction fees (if any) are charged to the customer, deducted from the refund.
No cash refund would be made under any circumstances.
Electronic ticket can be purchased on Susi Air Online Booking and payment will be done through credit card. Credit card holder not necessarily travel in all flight segments made. Successful booking enable you to download electronic ticket receipt and/or receive electronic ticket receipt on your mail account as stated in your login process. You should print this tickets and use for check in process in the airport. The print out of the "Electronic Ticket Receipt" is for reference purpose only. Valid ticket status is shown in Susi Air reservation system. Electronic ticket will be issued only after payment through credit card is subsequently approved by which the itinerary receipt containing ticket number will be sent to your e-mail address. Should you require any changes please contact Susi Air Ticketing Office.
If Credit Card Holder (CH) did not involved in flight but purchase ticket someone else. The Passenger must bring agreement statement from CH that inform they agree with it. And if passenger are not able to complete these requirements, then Susi Air has the right to refuse or cancel the passenger ticket
To enter the airport and for check-in, you must present the original print out of the Electronic Ticket Receipt and valid credit card which is used for the purchases of the Ticket through Susi Air Online Booking facility along with a valid photo identification (Official Government issued photo identification / driving license/ Passport).