For VIP / Charter flight please call +62 811 211 1080 or +62 811 211 1090
Domestic Wire Transfer to Bank Account (Indonesia only)
ATM Payment (Indonesia only)
Via Indomaret POS
Credit Card Payment on www.susiair.com
General cancellation policy
Flight Change Fee
Misc. (including Dry Ice and Petrol)
The following items are prohibited in your baggage whether it is checked in or not:
Prohibited Firearms and ammunition
Prohibited Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills)
Prohibited Refrigerated gas (such as filled aqualung cylinders, liquid nitrogen)
Prohibited Flammable liquids (such as paints, thinners, solvents)
Prohibited Flammable solids (such as matches, fire lighters)
Prohibited Organic peroxides (such as resins)
Prohibited Infective substances (such as viruses, bacteria)
Prohibited Radioactive material (such as radium)
Prohibited Corrosive materials (such as acid, alkali, mercury, thermometers)
Prohibited Magnetic substances, oxidizing materials (such as bleaches)
Prohibited Weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons
Any other items which are deemed security hazards by local law
Any other items that resemble or have similar functions to the above items
This list is not exhaustive and other items may be included. We reserve the right to confiscate any item deemed as a threat to the safety of our guests.
Apart from items on above list, some airports may have added restrictions. To ensure you comply by the rules always check with the airport before you fly.
Booking, Payment and Refund
Susi Air Online Booking currenly accept Visa and Master Credit Card
All foreign currency credit card transaction made will be converted to Indonesian Rupiah (IDR).
Credit card payment available until maximum 24 hour before flight.
For ATM payment, accepted currency are Indonesian Rupiah only and limited to ATM machines member of ALTO, ATM Bersama and Prima network.
Other payment method (bank transfer and or cash payment and or indomaret p.o.s) please contact Susi Air Call Center for details.
Electronic ticket can be purchased on Susi Air Online Booking and payment will be done through credit card. Credit card holder not necessarily travel in all flight segments made. Successful booking enable you to download electronic ticket receipt and/or receive electronic ticket receipt on your mail account as stated in your login process. You should print this tickets and use for check in process in the airport. The print out of the "Electronic Ticket Receipt" is for reference purpose only. Valid ticket status is shown in Susi Air reservation system. Electronic ticket will be issued only after payment through credit card is subsequently approved by which the itinerary receipt containing ticket number will be sent to your e-mail address. Should you require any changes please contact Susi Air Ticketing Office.
If Credit Card Holder (CH) did not involved in flight but purchase ticket someone else. The Passenger must bring agreement statement from CH that inform they agree with it. And if passenger are not able to complete these requirements, then Susi Air has the right to refuse or cancel the passenger ticket
To enter the airport and for check-in, you must present the original print out of the Electronic Ticket Receipt and valid credit card which is used for the purchases of the Ticket through Susi Air Online Booking facility along with a valid photo identification (Official Government issued photo identification / driving license/ Passport).
CONDITIONS OF USE OF SUSI AIR ONLINE BOOKING between Customer ("You") and PT. ASI Pudjiastuti Aviation ("SUSI AIR/We")
At Susi Air, your privacy is important to us. We are committed to provide you with Susi Air Online Booking facility that respect your privacy. This statement sets out our privacy practices with respect to the collection, use and disclosure of personal information on this site.
Susi Air will never disclose, sell or lease to any third party other than our affiliates, either free of charge or for remuneration, any personal information that you provide on this site without your permission, unless we are required to do so by law. Notwithstanding this, certain sections of this Susi Air Online Booking facility could be activated and hosted by a third party. Accordingly, the personal information provided to us through these sections will be available to such third party, its affiliated companies and authorized sub-contractors for the limited purposes of hosting and administering these particular sections.
However, even though Susi Air has implemented methods designed to ensure the protection of your personal information that are considered to be effective, we cannot guarantee that such information will not be lost, used unlawfully or modified in a fraudulent manner since no data transmission over the Internet can be guaranteed to be completely confidential. Consequently, Susi Air bears no liability for the use that may be made of the information by you or any third party.
Susi Air reserves the right to change this privacy statement as it sees fit and without prior notice. However, we will ensure that any change to this statement is in compliance with the laws in effect in Indonesia with regard to this subject matter and posted on this page. We encourage you to refer back to this privacy statement regularly. * To secure customers data ,this is where we use the SSL to protect our website from data to be stolen/copied.